Start the ride electronically.
Authorized facility users can submit transportation requests online instead of relying only on phone calls or ordinary email.
Online Trip RequestsFacility Portal
For Healthcare Partners
Transportation coordination without the guesswork.
HMR supports healthcare facilities with organized non-emergency transportation workflows while keeping passenger dignity and responsive service at the center of the process.
01 RequestSubmit trip requests online
02 ReviewSee acceptance or rejection updates
03 TrackFollow accepted trip status
04 LocateView active trips on a real-time map
05 CoordinateKeep facility ride information organized
Facility Workflow
A clearer path from request to ride.
Technology supports the coordination, but HMR's transportation team still handles the real-world work of reviewing requests, scheduling service, communicating changes, and moving passengers safely.
Passenger appointment requestsKnow when the request is accepted.
Facility requests can be reviewed by HMR, and the facility can see updated acceptance or rejection status through the Bambi facility workflow.
Request StatusAcceptance / Rejection Updates
See accepted transportation progress.
Facility users can follow accepted trips and use real-time transportation visibility to better understand when a vehicle is arriving.
Trip StatusReal-Time Map
Keep facility transportation in one place.
Facility accounts can keep requests, facility-linked passengers, and trip information organized around the healthcare partner's own workflow.
Facility-Specific AccessLinked Passenger Information
Keep a human team behind the technology.
HMR dispatch remains available for transportation questions, coordination needs, and situations that require direct assistance beyond the online workflow.
Dispatch SupportTransportation Coordination
Who HMR Supports
Built for the places where care happens.
HMR works with facilities coordinating appropriate non-emergency transportation for passengers traveling to and from care.
HospitalsDialysis CentersRehabilitation CentersOutpatient Surgery CentersSpecialty Care FacilitiesHealthcare Offices
The Human Standard
Better visibility should still feel personal.
HMR's facility workflow is designed to support communication, reliability, and scheduling efficiency while treating every passenger with dignity and respect.
Need to discuss facility transportation needs?Call HMR dispatch at 682-309-1111 or use the contact page for leadership information.