Privacy Policy

Public website purpose

This website provides general information about HMR Transportation, ways to contact the company, and access to HMR's designated online trip request system.

HIPAA-compliant online trip requests

HMR's designated online request system is HIPAA compliant and is the preferred method for submitting ride-specific information needed to review and coordinate transportation requests.

Information you choose to provide

If you call HMR or use the designated online request system, HMR may receive information needed to review and coordinate your transportation request. Ordinary email should be used only for general Dispatch communication, scheduling questions, and transportation coordination. For ride-specific requests, use the online trip request system.

Do not send sensitive trip information through ordinary email

Do not send diagnoses, medical records, appointment details, facility names tied to a patient, pickup or destination addresses tied to a patient, mobility information, insurance identification numbers, Social Security numbers, payment-card information, or other sensitive health or financial information through ordinary email. Use HMR's designated online request system for ride-specific information.

Technical information

Like most websites, hosting and security infrastructure may process technical information needed to deliver and protect the site, such as IP address, browser or device information, request timestamps, and security events. Embedded services may also process technical information when they load or are used.

Google Analytics and website interactions

HMR uses Google Analytics to understand how visitors find and use this website and to improve its content and navigation. Analytics loads automatically when you open a page and uses cookies and similar technologies. Information processed may include page URLs and titles, referring websites, IP addresses used to derive approximate location, browser and device details, visit times, and cookie-based identifiers.

We also measure clicks on Dispatch phone links and links to the ride-request page. These custom click events record fixed labels for the type of link and its location on the page. They do not read or send information entered into the embedded trip-request form. A phone-link click does not confirm that a call connected, and a ride-request link click does not confirm that a form was submitted or a ride was booked.

Google may process this information as described in How Google uses information from sites and apps that use its services.

Cookies and analytics choices

Google Analytics uses first-party cookies to distinguish browsers and visits over time. You can use your browser settings to review, block, or delete cookies. Deleting cookies does not prevent new cookies from being set on later visits, and blocking cookies alone may not stop all analytics requests.

For supported browsers, Google offers the Google Analytics opt-out browser add-on to prevent Google Analytics JavaScript from sharing information about your visits with Google Analytics. The add-on must be installed and enabled. It applies only to Google Analytics and does not control information processed by other services, such as website hosting, security, or the embedded trip-request system.

Service providers and sharing

HMR does not sell personal information. Information may be handled by service providers that support website, trip-request, or business operations, or when required by law or necessary to protect rights, safety, and security, subject to applicable agreements and requirements.

Security and retention

HMR uses administrative and technical safeguards appropriate to the website's purpose and configures service providers, access controls, and retention practices according to operational, contractual, and legal requirements. No internet transmission is completely secure.