Non-emergency medical transportationTransportation available 24/7Dispatch 682-309-9111

Facilities & Referral Partners

Non-emergency transportation for care teams.

Based in Burleson, HMR supports healthcare facilities, case managers, care coordinators, discharge teams, and referral partners arranging non-emergency transportation in Johnson and Tarrant Counties.

Partner Support
  • Healthcare Facilities
  • Care & Discharge Teams
  • Case Managers & Social Workers
  • Referral Coordinators

Who We Support

A transportation resource for organizations caring for patients and residents.

HMR can coordinate appropriate non-emergency transportation around passenger mobility needs, pickup and destination details, and scheduling requirements.

Skilled Nursing & Assisted Living

Mobility-aware transportation for residents traveling to appropriate healthcare destinations.

Case Managers & Social Workers

A direct path to coordinate transportation needs and clarify trip requirements.

Care & Discharge Teams

Transportation coordination when a patient needs an appropriate non-emergency ride from one care setting to another destination.

How HMR Supports Referrals

Clear coordination from request to ride.

Use our Johnson County medical transportation guide to prepare county-wide trips, or review Burleson appointment ride options for local planning. Dispatch must confirm the route, service, and availability for each request. Download HMR’s facility referral information sheet (PDF).

01

Prepare Route & Mobility Details

Have both addresses, wheelchair or mobility equipment details, building access, assistance needs, and any accompanying rider ready for HMR's designated request process.

02

Plan Arrival & the Trip Home

Share the required arrival time separately from pickup timing. Discuss a return ride, waiting or return-pickup preference, and any uncertainty about when the passenger will be ready.

03

Use the Designated Request System

Submit the transportation request through HMR's designated online system or contact dispatch for assistance. Keep patient and ride-specific details out of ordinary business email.

04

Confirm Before Considering It Booked

One day’s notice is preferred, and same-day requests are accepted subject to availability. Confirm the appropriate ride, timing, and return arrangements with dispatch. Submitting a request does not confirm transportation.

Coordinate With HMR

Help the next ride move forward.

Request a RideCall