Facility pickup
Confirm the designated pickup point and how the passenger will reach it. Tell dispatch about access instructions and the assistance needed to board.
Fort Worth · Tarrant County
Hospital discharge transportation in Fort Worth.
Preparing to leave the hospital? HMR Transportation helps patients, families, and care teams coordinate appropriate non-emergency hospital discharge transportation in Fort Worth, with pickup instructions, mobility needs, and the destination planned together.
One day’s notice is preferred. Same-day requests are accepted, subject to availability and dispatch confirmation.
Discharge Ride Planning
Build the pickup plan with the care team.
Coordinate the facility’s discharge and transportation requirements with its care team. Then give HMR dispatch the passenger’s transportation needs, hospital pickup location, destination, and expected ready time so the appropriate service can be discussed.
An estimated discharge time can change. Clarify when the passenger is expected to be ready to leave, which entrance or pickup point the facility uses, and who will communicate updates. Discuss pickup timing with dispatch before treating the ride as booked.
HMR’s facility and referral transportation information can help families and care coordinators prepare the request. For a same-day procedure, see our Fort Worth outpatient surgery ride guide to coordinate a companion and pickup with the surgery center.
Pickup & Arrival
Make both ends of the trip clear.
Share the details that help the facility, family, and dispatch coordinate the departure and arrival.
Destination access
Provide the complete destination address. Describe entry access and any steps or other access concerns so dispatch can review the trip’s assistance requirements.
Companion coordination
Another person can accompany the passenger. Include that person in the request and coordinate with anyone expected to meet the passenger on arrival.
Mobility & Assistance
Describe the passenger’s transportation needs.
HMR offers ambulatory, wheelchair, bariatric, and reclining chair transportation. Discuss the passenger’s mobility equipment, positioning needs, and assistance at pickup and arrival with the facility team and dispatch before arrangements are confirmed.
For a wheelchair ride, include the chair’s type and size. Review wheelchair transportation in Fort Worth or the full transportation services for mobility-specific planning.
Timing Changes
Keep dispatch informed as plans develop.
If the ready time changes, contact dispatch to discuss the updated arrangements and vehicle availability. A submitted request or estimated discharge time does not confirm a pickup.
Tell dispatch whether this is a one-way discharge trip. If transportation is also needed for a later follow-up visit or physical therapy appointment, request and confirm that trip separately. Our Burleson physical therapy transportation guide covers repeat appointment planning.
Request & Confirmation
Plan the trip with dispatch.
Share the pickup and destination addresses, mobility and assistance needs, and any waiting or return arrangements. HMR can review the route and confirm availability and the transportation arrangements.
Submit a ride request or call 682-309-9111 to discuss the trip.
Destination & Coverage
Confirm the complete route.
HMR is based in Burleson and serves Fort Worth in Tarrant County. Provide both addresses even if the destination is outside Fort Worth. Dispatch can confirm coverage and availability for the actual trip.
For a destination in Johnson County, review our Johnson County medical transportation guide. Broader coverage is described in the HMR service area.
Before Leaving the Hospital
Questions about discharge transportation.
Call dispatch at 682-309-9111 to discuss a specific passenger and route.
Can a family member request a discharge ride?
Yes. A family member can help prepare the request. Coordinate the facility’s requirements with its care team and share the pickup, destination, timing, and mobility needs with dispatch.
Can I request transportation on the day of discharge?
HMR accepts same-day requests, subject to availability and confirmation. One day’s notice is preferred. Call dispatch to discuss the current ready time and route.
What if the discharge time changes?
Contact dispatch when the expected ready time changes. Discuss the revised pickup arrangements and availability before assuming the original request still fits.
Can HMR provide a wheelchair-accessible discharge ride?
Wheelchair transportation is available to request. Share the chair type and size, facility pickup instructions, destination access, and assistance needs so dispatch can confirm the appropriate arrangements.
Can a caregiver accompany the passenger?
Yes. Another person can accompany the passenger. Tell dispatch who will ride along when requesting transportation so they can be included in the plan.
Does submitting the request confirm the ride?
No. Dispatch must review availability and confirm the transportation and timing. A request alone does not confirm a reservation.
Safe Rides, Caring Hearts
Let’s coordinate the trip from the hospital.
Share the ready time, pickup instructions, destination, and mobility needs. HMR dispatch will review the request and confirm the arrangements with you.